Category Archives: Your Website

Get the Right Company Name

Get the Right Company NameChoosing the right company name, in the form of a web address (or root domain, as it’s often called) is essential for your online business. Your choice of web address should determine the legal company name that you register with your government, and not the other way around.

Just as important as choosing the right name is to research and register the name with care to avoid scam artists, as we’ll discuss in this story.

Guidelines for a Good Web Address

To help your online business grow, your web address should be:

  • Easy for visitors to remember, and preferably not longer than 15 characters for better search engine recognition.
  • Meaningful so that it includes one or more keywords that people can associate with your business. For example, “JoesOnline.com” would tell very little about your online fish food store, while “FishFoodSupply.com” does a much better job.
  • Free of confusion – without hyphens, abbreviations, potential homonyms (like “capital” or “capitol”) or anything else that could prevent someone from typing the correct address after hearing the name spoken only once.
  • Not similar to established business names that you know or discover, and not already taken as a “.com” Top Level Domain (TLD) name.

Brainstorm Your Ideas

Finding the right name can be a fun process if you work at your own pace, without feeling pressure. You can start by searching online for words that describe your business and then adding words of your own to create combinations that are memorable and easy to pronounce.

You’ll find that some markets – for example bicycle shops – seem to have enormous competition for domain names, while in other markets it can be easy to find a great name. After you write down a list of potential word combinations that sound good, are easy to remember, and follow the guidelines above, use only an encrypted domain name search to test if each combination is already taken as a registered domain. To avoid having your name taken by someone else:

  • Never type the name into a browser address bar to test if it’s already taken, since those results can sometimes be visible to others.
  • Never check the availability of a domain name with a web host provider unless you will pay to register the name at that exact time, since some providers reputedly sell those search results to outsiders.
  • Never check the name in your state’s online databases to see whether a similar company name has been registered until you already own the domain name. I learned firsthand that individuals can monitor those search results and will try to hold your name for ransom.
Address Bar
Never Test a Domain Name Idea by Typing It in Your Browser Address Bar

My advice is to settle on the best combination of words that’s not already registered as a “.com” name, check for potential conflicts by searching the phrase in quotes (” “) on Google, look for any conflicting trademarks on the USPTO trademark website, and if you’re satisfied that you have a great original name, register the .com domain online right away.

Next: Register Online First, then Everywhere Else

Set Up Your Website (1)

Set Up Your WebsiteWebsite Basics

When starting your first online store, it’s usually best to start simple and keep your costs low.

It makes little sense to hire an expensive web designer – or to sign up for an eCommerce service with high monthly costs – until you’ve proven that you can sell your first products and keep your customers happy.

What Is a Website, Really?

  • Sometimes a website consists of static pages that are similar to the pages you create with a word processing program. Although it’s not recommended, you could create a home page by typing a few lines in Microsoft Word and saving the document as index.html in the web folder you can access in the control panel of the web host that you chose when you registered online.
  • Instead of a word processor, professional website developers more often use Web development software. While this approach can provide a great deal of control, as described in the next article it can be very difficult to learn.
  • Today many websites consist of pages that are displayed on-demand by a content management system (CMS). The CMS gives you an easier way to create and organize your web pages, and uses a database to store the information. As described in the next article, we use a free CMS called WordPress for this website, but you can also pay an eCommerce service a monthly fee to host your website and give you their own CMS.
Online Store Diagram
Three Parts to Your Online Store
(Click to Enlarge)

What Makes an Online Store?

In addition to a working website, your online store will also need:

  • Shopping cart software that lets customers choose the items they want to buy and calculates shipping, tax, and any other costs.
  • A payment gateway that securely accepts payments and temporarily holds the funds in an account called a merchant account.

This chart shows some of your options, including software that you can install yourself and services that suppliers can host for you. We’ll explore these options the next articles, starting with alternatives to set up your website.

Next: Choose How to Set Up Your Website

Choose How to Get Paid

Choose How to Get Paid

After you’ve decided on a shopping cart, you’ll need to choose a payment gateway (sometimes called a payment provider) that securely authorizes and charges customers’ payment cards, temporarily holds the funds in a merchant account that’s part of the service, and sends you the payments less transaction fees.

Examples of payment gateways include PayPal, Authorize.net, Chase Paymentech, and Sage Pay.

Choosing a Payment Gateway

Your choice of payment gateway is critical to your business because:

  • Different services charge very different transaction fees (bases on percentages of funds collected and sometimes the payment cards used), plus possibly recurring fees that could be charged each month, regardless of how much you sell. These differences can amount to a great deal of money once your business starts to grow.
  • It’s important to choose a payment gateway service that resolves your issues promptly, consistently, and fairly. We call our payment provider about customer issues and technical support at most around once per month, but since many of those calls are urgent as far as customers are concerned, we depend on prompt and reliable phone support.
  • Your payment gateway must communicate securely with your shopping cart to protect both customer data and your money. Just as importantly, the service should have processes to resolve (hopefully rare) cases of customer fraud as painlessly as possible, along with controls to prevent criminals from accessing your account online. We’ll discuss the controls used by our payment provider in the next article.

Choose Your Payment Gateway with Care

As with the other key parts of your online store, you should compare and choose your payment gateway carefully since the choice will have a big impact on your business and could be difficult to change as you grow.

Beware of the add-on fees charged by some services that advertise low transaction costs. These fees can include surcharges on some types of payment cards, monthly reporting surcharges, and even termination fees.

As always, treat online review sites with suspicion, as many of the comparisons I’ve read on these sites don’t seem to give an accurate picture.

I’ve personally tested only the PayPal Standard* service that our store used for the first few years, the PayPal Payments Pro gateway that we use now, and the (now defunct) Google Checkout service. Therefore I can’t give first-hand advice about other services.

Our experiences with PayPal have been very positive, but we’ve learned some secrets in dealing with PayPal that were important for our business.

Next: PayPal Secrets

 


* This is not a paid endorsement.

Learn By Helping Others

Learn By Helping OthersMy first big break in the world of online business occurred long before I got my first product idea. It happened the day that I hired a home repairman from an ad on Craigslist.

The repairman arrived at our home in very old vehicle, and it was clear from his car and his clothing that he was working on his own and not with any established company.

In the past I’ve had mixed experiences with services found on Craigslist, so I kept an eye on the work. The more I observed, the more I was impressed: the man completed the difficult job quickly and with obvious skill, despite the fact that his agreed price was much lower than what others had offered.

As luck would have it, while he was working I asked the man how his business was doing, and he confided that times were tough. As we talked, it dawned on me that this his major issue had to be a lack of good advertising.

Out of gratitude for his work and a little curiosity, I eventually volunteered to try and help the repairman set up an inexpensive website to promote his services – using his credit card to pay the costs.

Following the processes described in this blog to set up a simple website and advertise online I started to learn the basics of online marketing.

The results were surprising. I quickly discovered that the repairman’s larger competitors weren’t doing a good job of advertising online, and it turned out to be easy to bring in a lot of new customers without spending much money.

Within three years the man – now a friend – grew his business enough to hire employees, open a brick-and-mortar store, and buy a fleet of several trucks.

And by that time I had already started an online business of my own.

Next: Find Your Product Idea

Register Online First

Register Online FirstIf you’re going to own a web store, you’ll need a web address (often called a “root domain“) that will appear online in visitors’ search results, or when they type the name into their browser address bar.

As discussed in my article about getting the right company name, your choice of web address is critical to your business. Choose the name carefully, but when you’ve decided on a great name act right away to take ownership by registering it online.

Register Your Domain

Start by choosing the web hosting company where you will register your domain name. Your web host is an important decision, since you could be with the company for a long time. We use a web hosting company called 1&1 Internet* because they’ve been reliable and make it easy to upgrade service, but it’s important for you to research alternatives on your own.

Unfortunately, many websites that review and compare web hosting companies seem to provide incomplete and inaccurate information – possibly because they’re paid to do so. Don’t make your decision based solely on reviews from websites you don’t know well.

NoteOne way to learn about potential problems with a web host is to search their name and “sucks” (for example, “ExampleHosting sucks”) in Google. Typically the larger the company, the more negative results will appear. You’ll almost always see some complaints unless the company is very small, but it’s important to look through the negative comments, figure out how consistent and rational they seem to be, and use that as a guide.

Once you’ve decided on a web hosting company, compare the domain registration packages that they offer. Many hosts allow you to register a domain and get basic email service on your new domain for around $35 per year. Later on you can upgrade to a full web hosting package when it’s time for you to set up your website.

Having an email address on your domain (like sue@FishFoodSupply.com) can help you look like a legitimate company as you start your business. Most web hosts allow you to access this email account over the web, or you can set up an email client on your PC (like Microsoft Outlook). You can also forward your email to GMail and other accounts.

Register your “.com” domain name to start, and consider registering “.net” and alternate spellings as soon as it seems likely that your business will grow. Be sure to choose the option for private domain registration to avoid publishing your personal contact details online as the domain owner.

You’ll need a personal payment card to register the domain, but should change the automatic billing to your business payment card as soon as you set up your new bank accounts and business payment card.

Until you upgrade to a web hosting package, visitors will likely see a generic, domain parking page at your web address after you register the domain.

What Happens Next?

Your next step is to register your business with your government, just as a brick-and-mortar business does. We’ll discuss that next.

Next: Register with Your Government

 


*This is not a paid endorsement.

Set Up Your Website (2)

Choose How to Set Up Your WebsiteChoose How to Set Up Your Website

As outlined in the previous article about Website basics, your choices to set up a website often come down to using professional web development software or a content management system (CMS).

The main alternatives include:

1. Use Professional Web Development Software

Over the years I’ve met brilliant designers who use Web development software called Adobe Dreamweaver. Determined to follow their example, I spent a lot of money to license Adobe products, only to conclude that the software is appallingly difficult to use and the documentation is just about worthless. So I bought a 1,064 page instruction book by independent experts and spent many nights studying the text and trying the examples.

After great time and expense I did manage to build our first successful online store using Dreamweaver. But despite those sacrifices I feel certain that our Dreamweaver site it too difficult to maintain and doesn’t look as nice as websites that use free WordPress software (described below).

2. Use a Website Builder from Your Web Hosting Company

Your web hosting company probably offers a web builder application that’s really a simple, hosted CMS designed to help novice users create a website. These packages typically add around $15 per month to your hosting fees.

The few web builder applications I’ve tried weren’t as stable or user-friendly as WordPress (described below) and forced me into a lot of troubleshooting to get pages to display correctly. One web builder seemed to have intentional limitations that made it difficult to add a shopping cart – perhaps as a way to get you to pay for the web host’s more expensive eCommerce service.

3. Use an eCommerce Service

If you Google eCommerce Software as a Service you’ll see ads from many companies that offer paid monthly software as a service (SAAS) to set up an online store. An eCommerce service is really a combination of an in-house CMS that the company provides, plus a shopping cart and possibly other features.

Early-on I signed on with one of these services – called Yahoo! Stores – and created a working Web store as a test. At the time I thought the software was very painful to use, and because the service levies its own transaction fees in addition to its monthly service fees, plus the charges you’ll pay the payment gateway, I thought that particular company was a poor choice.

4. Use a Free Content Management System (CMS)

A CMS gives you intuitive tools to design and maintain your website. A CMS makes it easier to create and organize your content and even instantly change the look of every page of the site. Around 20% of the world’s websites, including this site, use WordPress as their CMS.

This website also uses a WordPress theme to give it the features and appearance of an online magazine. It’s easy to install and try different free and paid themes that can give your website the look, say, of a web store.

To run WordPress you’ll need to upgrade to an inexpensive Linux shared hosting package with the web hosting company where you registered your domain and then download and install WordPress in your web space.

Ignore the Noise

You can choose from a number of alternatives when setting up your website. My advice is to always set up and thoroughly test any option you’re considering before you make a commitment, since the decision might be difficult to change once your business begins to grow.

It’s important to test the options for yourself, and to treat review sites that offer comparisons of different solutions with great suspicion.

I’ve found that many review sites seem to publish inaccurate information, and it would take a great deal of work to configure and objectively compare even a handful of competing solutions. I seriously doubt that many of these comparison sites – including the best known – actually go to the trouble.

What’s Next?

Once you’re ready to set up a website that communicates the right information, you’ll need to choose a shopping cart and payment gateway, as we’ll explain in upcoming articles.

First let’s cover some Website legal basics to help keep business trouble-free.

Next: Website Legal Stuff

Website Legal Stuff

Website Legal StuffOnce you’ve decided how to set up your website, it’s a good idea to follow a few basic legal rules to help keep your business trouble-free.

Most of these rules are based on common sense and good ethics – and there can be big financial reasons to follow these guidelines, too. The list below is by no means complete, but it’s an important start.

Use Original Text

As much as possible your website should publish only original text, written by you, to describe your products. Copying and pasting others’ works without permission is definitely unethical, and there’s a more than just a legal risk in copying from other websites.

That’s because search engines like Google can recognize content that looks like it’s copied from existing sites, and could penalize your website with lower search rankings if it appears that you’re using others’ material.

Use Only Images that You Own or License

Never publish others’ images on your website without the copyright owner’s permission. Today reverse image search engines like Tineye make it easy for copyright owners to find content that’s published online without permission, and to take legal action.

If you think your website will use stock photos, check out low-cost stock image sites*. Today many of these sites offer very flexible licenses to use stock images, for as long as you like, for as little as a dollar per image.

Publish a Privacy Page

Your online store should have a privacy page that says how you will use and protect the private information that you collect when visitors buy your products, submit a form, or send you email. It’s a good idea for every page of your website to link to the privacy page from a menu or footer.

Your choice of payment gateway, shopping cart, and online advertising will largely determine what you should say on your privacy page. You can find help from these providers, and it’s also a good idea to survey other websites that use the same services to find common, well-written policies that you can use as examples and follow every day.

Protect Others’ Information

Your privacy statement will require that you do not disclose others’ private information like names, phone numbers, email addresses, and purchase histories. This means that you’ll need to follow safeguards to make sure that you and your suppliers don’t reveal this information to others.

Your payment gateway can securely collect customers’ payment card numbers without ever disclosing them to you. Even so, your shopping cart (and possibly other software) will collect plenty of other information that’s of value to criminals.

For this reason it’s important to follow the security recommendations of your shopping cart provider, and to protect your computers that download and store customer information with antivirus, a firewall, and other up-to-date security. It’s also important that you never disclose customer information to an outside party (such as a fulfillment company) unless they agree in writing to abide by your privacy page.

Show Your Trademark and Copyright

Every page of your website should have one copyright statement (like ©2014 Moonlight CEO), usually in small print on the footer. The first occurrence on each page of your unique product or store name should show your trademark symbol “™”.

Use of these symbols can help keep honest companies from using your material without permission, and can sometimes help persuade other website owners to remove material they’ve copied from your site.

You may eventually need to register your trademark with the USPTO to keep unscrupulous advertisers from using your product name in their ads. That’s because Google and others won’t take action unless you can prove that you have registered your trademark and show the “®” registered symbol.

Once you set up your website and plan for these basic legal requirements, it’s time to choose a shopping cart.

Next: Get the Right Shopping Cart

 


* This is not a paid endorsement.

Get the Right Shopping Cart

Get the Right Shopping CartYour shopping cart is software that allows visitors to select the items they want to purchase, calculates shipping and tax, and communicates the costs to your payment gateway so that customers are charged the correct fees.

The shopping cart also provides reports to help you manage your inventory, keep your financial books, and perform other important tasks.

A shopping cart typically takes one of the following forms.

  1. Probably the easiest way to accept payments on your website is to sign up for a service like PayPal Standard* that combines a basic, hosted cart with a payment gateway. You can quickly turn almost any website into an online store by pasting a few lines of HTML code onto a page, following instructions on the PayPal website.
  2. The PayPal Standard cart doesn’t give you accurate shipping calculated by the carriers, the ability to accept coupons, cart pages that look like part of your website, or a consistent checkout flow so you can track the effectiveness of your online advertising. For these types of features you can combine PayPal (or another payment gateway) with a hosted shopping cart. A hosted cart I’ve tested is Ecwid*, which I think provides good features and a nice customer experience, at reasonable cost.
  3. If your store needs more advanced features you can buy shopping cart software to install and maintain on your website. Our web store uses shopping cart software called Ecommerce Templates* that we installed on the shared Linux host that runs our site. This software gives us the features of other carts, plus unlimited logins with different permissions for our staff, support for drop shippers and affiliates, the option to collect and publish product reviews, more control over the cart appearance, extensive reporting, and so on. The software takes a bit more effort to maintain than a hosted cart, but we like its flexibility.

Note that if you use a hosted eCommerce solution for your website, you’ll also be using the provider’s own shopping cart. More about this approach is discussed in part two of our article about how to set up your website.

Test for Yourself

Just as with any other paid services, you should always set up and thoroughly test your shopping cart options before making a commitment.

It’s also a good idea to treat websites that offer reviews and comparisons of different shopping carts with great suspicion, since I’ve found that they often provide unreliable information.

NoteI’ve tested several shopping carts that claim to make it easy to download every transaction into QuickBooks accounting software. I thought that the QuickBooks-integrated carts I tested were overpriced, difficult to use, and inferior to the alternatives in just about every other way. And, as noted in my article about QuickBooks Hell, you’ll probably want to avoid importing every sales transaction into QuickBooks anyway.

Next: Choose How to Get Paid


* This is not a paid endorsement.

Make Your Website Visible

Make Your Website VisibleNow that you’re ready to start selling online, it’s time to make your website visible to search engines like Google, Bing and the others.

You can make your website visible through a combination of basic setup steps that announce your presence to the search engines, and search engine optimization (SEO) practices to follow each time you create content on your website, so that prospective customers can find you.

Basic Setup Steps

Your first step to getting found online is to sign up for Google Webmaster Toolsand also submit your site to Bing. Both free services provide basic tools to help make your website visible, including information about how to set up sitemaps to help the search engines find and display your relevant content to people searching for products like yours.

At the time this was written more than two-thirds of internet searches used Google, so prioritize your work accordingly.

What Is Search Engine Optimization (SEO)?

The purpose of search engine optimization (SEO) is to improve the visibility of your web pages to people who are searching online. If you search Google for SEO you’ll find a great many articles and ads related to the topic.

There’s a lot of information available online about SEO. Some of the advice is valuable, but a lot of it is definitely not, as you’ll learn with experience.  One website I’ve liked that provides free information (along with paid tools) is MOZ.com*, which currently offers a free beginner’s guide to SEO that could be helpful if you’re just starting out.

Avoid Beginner Mistakes

A common SEO beginner mistake is to place too much emphasis on your product or company name in web page titles, headline text, and so on. If few people know your brand, you should focus on figuring out the terms that they’re likely to search to find your solution, and emphasize those key phrases far above your store or product name.

Beware of companies that advertise SEO services, and especially those that claim to boost your search engine rankings through sale of bogus links, fake content, and other artificial tactics. Search engines will almost certainly spot these illegitimate methods and will penalize your website. And as discussed in the article about Steve’s Marketing Rule, you can be almost certain that these advertised services are a waste of money.

Importance of Online Advertising

Paying for search engine marketing through Google AdWords* (and to a lesser extent its competitors) can have important benefits.

  • Creating effective paid search ad campaigns will require you to research and prioritize keywords that people use to find products like yours online, and could help keep you focused on using these terms as you create new web content.
  • I doubt Google would admit it, but I believe there’s a strong correlation between paying Google for their search engine advertising and the free (also called organic) search results people see when they search for your product category.

Next, we’ll cover a few more of the basics of online adverting.

Next: Advertise Online

 


* This is not a paid endorsement.

Look Bigger than You Are

Look Bigger than You AreTo be successful your online store needs to inspire confidence in each visitor. Since you’re probably starting as a one-person company, this really amounts to looking bigger than you are online.

The challenge is for your website to show as much of a big-company image as possible, while keeping starting costs low. Fortunately you can inspire confidence by attention to detail as you develop your website, and through a few basic investments.

Look Big Online

Many of the essential steps to help make your company look trustworthy online are discussed in other articles, and are summarized here.

  • Choose a memorable, professional-sounding website address, as discussed in our article about getting the right company name.
  • It can be easier to give your website a modern, clean layout if you choose the right content management system (CMS), as noted in the article about how to set up your website.
  • Use consistent, good quality images that you create or license, as noted in the article about website legal stuff.
  • Publish a toll-free number on each page of your website, as described in the story about focusing on customer service.
  • Get the right sort of mail box address to publish on your website, as told in the article about moonlighting tips.
  • Be on the lookout for customers’ frequently asked questions so that you can provide the answers on your website, as noted in the story about customer service.

Here are some other suggestions to consider.

  • Use a professional designer to create a company logo for your website. If you search for freelance logo designers and browse for portfolios that you like, you might find a good designer to do the work for $100 or less.
  • As you develop your website, get feedback about its usability from friends who don’t work at your daytime job.  A simple book about website usability, written by Steve Krug*, has some good advice.
  • Carefully check for grammar mistakes, misspellings, and broken links before publishing any web page.

As your business starts to grow, it can be helpful to publish customers’ product reviews on your website. Some of the shopping carts mentioned in our previous article provide this feature at no additional cost.

Next, we’ll talk about more strategies to grow your business.

Next: Grow Your Business

 


* This is not a paid endorsement.